I bought a Groupon coupon from this company for new brakes. They told me I needed new rotors too. I laughed since this was the first time my fairly new car was getting new brakes and there was NO vibration when braking. Brown Automotive told me they couldn't put the brakes on without new rotors. I told them they would have to refund me the Groupon coupon then. Brown Automotive wisely just gave me the brakes. ***The owner mentions below that the coupon requires new rotors. Look at my photos for a screen shot of the Groupon coupon that I used last year.***
Mr. Middleton, Thank you for your review. We are always looking to better our customer experience. However, I am confused by your accusations about your brakes. First, I do not see any service history under your name. Could it be under another name? Secondly, we have not partnered with Groupon in over eight months so there for have not done a brake job for anyone with a Groupon coupon in that time. If you had redeemed a Groupon coupon last year for a brake job, the details of the deal were that rotors had to be purchased as part of the package. Please contact us to resolve this matter.
- Brown Automotive